Terms of Service

1. What the Service does

Hando drafts first-response replies to inbound customer leads for trade businesses, using automated processing. A human on your team reviews every draft before it goes anywhere — Hando does not send messages to your customers automatically, and does not connect directly to any messaging channel on your behalf. You choose whether, when, and how to send the reply.

Drafts are a starting point, not a guarantee of accuracy. Always review a draft for correctness — pricing, availability, scope, and anything specific to the customer or the job — before you send it. Hando is not responsible for the content of a reply you choose to send without reviewing it.

2. Accounts and access

You sign in with a one-time link sent to your email — there are no passwords. You’re responsible for keeping access to that email account secure, and for anything that happens under your account.

3. Acceptable use

Use the Service for genuine business lead-response purposes only. Don’t use it to generate content that is unlawful, harassing, deceptive, or that misrepresents your business or its offering. Don’t attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or other accounts.

4. Fees

Fees, if any, are as agreed at signup for your account. We’ll give you reasonable notice before any change to pricing that applies to you.

5. Liability

To the maximum extent permitted by law, Hando’s total liability to you arising out of or in connection with the Service is limited to the fees you paid in the month prior to the event giving rise to the claim. Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

6. Termination

You may stop using the Service and close your account at any time. We may suspend or close accounts that breach these terms, or discontinue the Service, with reasonable notice where practical.

7. Changes to these terms

We may update these terms from time to time. We’ll post the updated version here with a new “last updated” date, and for material changes we’ll make reasonable efforts to notify you directly.

8. Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

9. Contact

Questions about these terms: giovanni@epsolution.com.au.