Privacy Policy

1. What we collect

• Waitlist signups — the email address and business name you give us when you join the early-access list.
• Account data — your email address, and records of your sign-in sessions, when you create a Hando account.
• Your customers’ lead data — when you (or your connected lead sources, e.g. HiPages or your website) send a customer enquiry into Hando, that enquiry may include your customer’s personal information — name, contact details, and the content of their message. We process this solely to draft a reply on your behalf. We don’t use it for any other purpose, and it isn’t our customer relationship to manage — it’s yours. If you need to correct or delete a customer’s data held in Hando, contact us and we’ll action it.

2. How we use it

To operate the Service: draft lead replies, run your account and sessions, send you transactional emails (sign-in links, new-lead notifications), and improve the product. We don’t use waitlist or account data for advertising, and we don’t sell personal information to anyone.

3. Who we share it with

We use a small number of service providers to run Hando, and data may be processed by them, including overseas (for example, in the United States):

• Anthropic — the message content of a lead is sent to Anthropic’s API to generate the draft reply.
• Resend — used to send transactional emails (sign-in links, notifications).
• Vercel and Neon — host the application and database respectively.

Each of these providers only receives what’s needed to perform their function. We don’t sell or rent personal information to any third party.

4. Cookies

Hando uses one essential cookie to keep you signed in (session identification) and, if you belong to more than one business, to remember which one is active. We don’t use tracking, advertising, or analytics cookies.

5. Storage and security

Data is stored in a managed Postgres database (Neon) and accessed over encrypted connections. Session tokens are stored hashed, never in plain text. Access is limited to what the Service needs to operate.

6. Access, correction and deletion

You can ask us to access, correct, or delete personal information we hold about you (or, if you run a tenant on Hando, about your customers) at any time by emailing giovanni@epsolution.com.au. We’ll respond within a reasonable time.

7. Changes to this policy

We may update this policy from time to time. We’ll post the updated version here with a new “last updated” date.

8. Contact

Questions, or a request to access, correct or delete your data: giovanni@epsolution.com.au.